Frequently Asked Questions & Answers

What is the Role of ERA?

What are some of the achievements of the Electricity Regulatory Authority to-date?

What are the challenges facing our electricity sector to-date?

Why do we continue to have load shedding?

What are the mitigation measures Government has undertaken to curb the electricity shortfall?

What are the implications and outcomes of the mitigation measures Government has undertaken to curb the electricity shortfall?

What is the role of consumers in order to curb the electricity shortfall? How can one utilize the available electricity efficiently?

What are the procedures for lodging a complaint should one feel dissatisfied about the service we receive?

What is the reason for establishing Electricity Consumer Committees (ECCs) by the Regulator?

What is the composition of Electricity Consumer Committees (ECCs)?

Explain the term ‘Electricity tariffs’ and give ERA’s role in the adjustment and approval of Tariffs?

What challenges does the Regulator face in the electricity sub sector?

Which other Agencies / stakeholders does the Electricity Regulatory Authority work with in the execution of duties for the Electricity sub sector?

What is the relevance of the various Agencies and Companies in the Electricity sub sector?

What are some Key facts one should keep on their finger tips about connection charges and disconnection?

Why don’t we utilize the pre-paid metering system in order to curb on electricity losses in the sub sector?

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